In recent years, some clinical laboratories have reported a number of problems with the
Staff training and the Specialist Assistance Service.
It is useless to underline how important it is to avoid incurring this type of problem by preventing it.
Unfortunately, however, when choosing the company to work with,
it may happen that we do not focus our attention on these aspects.
Maybe we focus so much on the requirements and characteristics of the product, or on the price.
And it’s certainly right.
But having problems when installing the application package
or not to receive adequate training of the technical staff of the laboratory,
could weigh heavily on the business itself.
Without considering the biggest problem:
not having a fast and efficient after-sales service could slow down or even block the routine of the clinical laboratory.
Problem # 1
I’m going to buy a chromatographic instrument and make it work with the ready to use kits .
What cost will I have to pay for installing the kit on the system?
Problem # 2
If I wanted to equip myself with a chromatographic instrument, who could follow the training of my laboratory staff and how much would this service cost me?
Problem # 3
I intend to expand the chromatographic analysis panel.
From whom will I be helped to install these new methods?
After the first installation, will I be supported in case of further problems?
Problem # 4
Although the Product Specialist has joined me in the first analytical session, I need to investigate some critical aspects of the SPE preparation.
Can I contact him?
Can it possibly intervene again in my laboratory?
Problem # 5
I have an interferer on the peak of the analyte of interest, I should understand what the corrective actions are. Who should I contact?
Problem # 6
I have a flat chromatogram and I must immediately know how to remedy this inconvenience.
Who can I contact urgently for immediate assistance?
Problem # 7
I am unable to correctly interpret the obtained chromatogram .
Can I send it to the Specialist and get assistance?
Problem # 8
I found strange results on a sample.
Can the Specialist help me interpret them?